Privacy statement

This website is owned by Arcor vzw.
Ninove Street 106
9600 Ronse.
Tel: +32 (0) 55 21 45 33
Fax: +32 (0) 55 21 02 57
E-mail: info@arcor.be, gdpr@arcor.be.
VAT No. BE 0410.962.274.

Privacy (last updated: 24/05/2018)

Arcor vzw attaches importance to your privacy.
In case the user of the website requests personal information, the following principles apply.
Arcor vzw respects the Belgian law of 8 December 1992 regarding privacy protection in the processing of personal data, as well as the General Data Protection Regulation of the European Union.

Which categories of data do we collect?

Customers and suppliers

  • Contact details: name, address, e-mail, telephone, mobile, FAX.
  • Function of the contact person.

Job applicants, trainees

  • Contact details: name, address, e-mail, telephone, mobile, FAX.
  • CV, photo, etc. needed to assess whether you are eligible for a possible employment.

For what purposes do we process your data?

The personal data you provide may be used for the following purposes:

  • customer management, quotations, invoicing,
  • vendor management, order processing,
  • selection and recruitment
  • sending newsletters or e-mails (to keep you informed of our activities, events).

How do we collect your data?

  • When using our website we ask for some identification data:
    • when downloading a document
    • when sending a quote
  • When communicating with us: by telephone, e-mail, letter.
  • By using our services.

We process personal data that is either

  • Gathered in contact with you.
  • Being provided by you with a view to providing our services or employment.
  • Gathered by us as a result of your use of our services.

Which third parties process your data?

Hosting of our data

  • My websitebuilder
  • Microsoft (Azure, Office 365)
  • DirectIT

Customers and supplier management

  • Octopus accountancy

The following companies process your data as a visitor to the website

  • Google (Google Analytics) (see below)
  • Facebook (see below)

How do we protect your data?

We protect your personal data by taking technical and organizational security measures, such as taking the required:

  • Technical security measures in the areas of access (log-in requirements, password policy, etc.), storage (encryption, backup, etc.) and protection against access from outside (firewall, antivirus software, etc.) of the media on which personal data can be stored ,
  • Organizational measures, such as keeping a processing register, complying with a data policy, enforcing guarantees from our contract partners, etc.
  • Measures to treat the stored data as confidential.

Despite the security measures we take, it is important to know that the data transfer via the internet is not without danger and you must take the necessary precautions when sending data to us via the internet.

Where do we process your data?

The information you provide us is stored and processed:

  • On the servers and computers that we use within the EU,
  • On the systems of the mentioned third parties that process the data. We opt for processing within the EU as much as possible, but some of these service providers process data outside the EU. In those cases we ensure that they offer an adequate level of protection.

By transferring your data to us, you accept that we process it in the aforementioned ways.

Rights to your data

You can exercise your rights by emailing us at gdpr@arcor.be.

You have the right to access the data we have about you. This includes the right to request additional information regarding:

  • The categories of your personal data that we process,
  • The purposes for which we process your personal data,
  • The categories of third parties to whom we transfer your personal data,
  • the period during which we store your personal data or on the basis of which criteria this period is determined,
  • The other rights you can exercise concerning your data.

We will provide you with this information within 30 days of your request, unless we violate the rights or freedoms of others (eg Confidentiality, intellectual rights, etc.), in which case we will inform you accordingly.

You have the right to have personal data that we have of you corrected. You can do this by emailing us at the address gdpr@arcor.be.

You can oppose that we use your personal data to profiling or take automatic decisions. We may use your data to determine whether certain information or (targeted) offers may be useful. Our third-party service providers who place the advertising messages on our website can also use your data (which they collect from us and elsewhere) to show you targeted publicity.

You have the right to bring your data. We can deliver your data to you in a structured file. In doing so, only data will be given on which you have a right of access (see above).

You have the right to forget and therefore to be "forgotten" by us. This means that we will delete all data for which we no longer have a reasonable interest in retaining it. For example, we may have an interest in retaining your data if your customer has us and we need that information to contact you.

How long do we keep your data?

  • Data saved to send you newsletters: if you have not shown any involvement on these e-mails for more than 24 months (eg for 24 months on no link in our e-mails and also have not responded to our e-mail in which we announce that we will stop e-mailing.
  • Others: according to legal requirements or permission of the person concerned, eg
    • Personal data for accountancy: after 7 years (Art III.88 of the Code of Economic Law).
    • Applicants: to be deleted if not recruited, unless permission is given by applicant to keep longer.

Right of objection

You have the right to file a complaint regarding the use of your data. If you are of the opinion that we do not handle your data correctly, we would like to hear your concerns so that we can investigate them and correct them if necessary. You have the right to file a complaint with the Data Protection Authority Belgium. Of course we hope that you first discuss your complaint with us, then we can find a solution.

We use cookies, pixels and other tracking technologies

  • To guarantee and improve the operation of our site
  • To allow you to share content from our website on social media]
  1. Google analytics

This website uses Google Analytics, a web analytics service offered by Google Inc. ("Google"). Google Analytics uses "cookies" (text files that are placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the website, to set up website activity reports for website operators, and to provide other services related to website activity and internet usage.

Google may provide this information to third parties if Google is required to do so by law, or in so far as these third parties process information on behalf of Google. Google will not combine your IP address with other information about Google. You can refuse the use of cookies by choosing the appropriate settings in your browser. However, please note that in this case you may not be able to use all of the features of this website. By using this website, you consent to the processing of the information by Google in the manner and for the purposes described above. Privacy statement Google

  1. Facebook Pixel

The Facebook pixel is a tool for analysis. We use the Facebook pixel to gain insight into what actions people perform on our website and to reach interesting target groups for you. More information about the use and operation of the Facebook Pixel can be found here. The cookie policy of Facebook itself can be found here.